Category: Jobs

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Guest Services & Marketing Representative (PT – contract)

Guest Services & Marketing Representative | (1 Position) Part-time / Contract

Application deadline: February 21, 2025
Starting date: March 2025

Job Description:

CABINSCAPE is seeking a reliable and personable Guest Services & Marketing Representative to help us maintain a seamless customer service experience for our guests. Reporting to the Director of Operations, and working closely with the Marketing and Guest Services teams, the Guest Services & Marketing Representative will engage directly with prospective and existing clients to ensure that CABINSCAPE continues to offer a first class customer experience throughout the entire guest journey. This is an excellent opportunity for an individual with great people skills who is interested in building a career in the local tourism industry.

To be successful in this position, the candidate must have strong communication and writing skills and experience in sales, marketing and/or the customer service industry. The Guest Services & Marketing Representative must be a quick learner who is comfortable asking questions and is willing to work from home. The successful incumbent should be self directed & prepared to dive into a fast paced environment with multiple priorities at a company that is rapidly growing and evolving.

Experience with ZenDesk or similar Customer Service software will be a huge asset for the individual in this position. This is exclusively a work from home position, but ideally, the successful candidate has access to their own vehicle for occasional site visits to our cabins.


Duties + Responsibilities:

  • Act as CABINSCAPE’s first point of contact for client inquiries using CABINSCAPE’s customer service software, ZenDesk
  • Prepare digital invoices for clients using CABINSCAPE’s website, and follow up with clients regarding payments
  • Facilitate cancellations and refunds through CABINSCAPE’s website in accordance with CABINSCAPE’s cancellation policy
  • Create reservations for gift certificate holders as requested, and ensure gift certificate information is tracked appropriately
  • Help fulfill online Shop orders
  • Help to maintain CABINSCAPE’s guests records in Experience CRM & on CABINSCAPE’s loyalty program
  • Coordinate content, schedules & contracts with commissioned photographers, videographers and content creators
  • Work with the CABINSCAPE Chief Marketing Officer to design and prepare content for CABINSCAPE’s newsletter (formulated via MailChimp) 
  • Develop content for CABINSCAPE’s online blog promoting local tourism, outdoor experiences, tiny cabin perks, eco-friendly living and the value of environmentally conscious vacationing
  • Create ongoing social content for CABINSCAPE’s social media channels
  • Support seasonal website updates and manage CABINSCAPE’s media/photo assets
  • Proofread, update and develop new and existing cabin manuals, product pages, guest information collateral, etc.
  • Develop a basic understanding of troubleshooting techniques for CABINSCAPE’s off-grid cabins
  • Oversee customer support hotline for on-site guests while online (on call evening & weekend hours also required) 
  • Direct advanced customer service and maintenance issues to the Director of Operations as needed
  • Serve as an in-person CABINSCAPE liaison with prospective clients, guests, suppliers & partners, when applicable


Competencies & Skills:

  • Excellent organization and administrative skills
  • Strong and professional verbal and written communication skills (writing samples are required)
  • Ability to work productively both independently and as part of a team
  • Sound judgment and problem-solving skills
  • Experience using ZenDesk or similar customer service software (an asset)
  • Bilingual communication skills (an asset)


Qualifications:

  • University degree, college diploma or equivalent
  • Minimum of 2 years of relevant customer service/marketing/sales/administrative experience
  • Experience in the tourism/travel sector is an asset
  • Outdoor conservation or recreation experience is an asset


    Hours of Work:

Hours will vary from week to week with an average of 15-25 hours scheduled per week. An evening/weekend shift will be required at least once a week.


Compensation + Perks:

  • Free cabin accommodations! We want you to know our cabins inside and out. This means staying over at our cabins and getting the full CABINSCAPE experience
  • Work from home
  • Opportunities for growth within a quickly growing company – we are committed to our employees, and want you to grow with us!


Expected Start Date:
March 2025


Job Types:
Part-time, Contract


Salary:
$20 per hour


Application Deadline:
February 21, 2025


To Apply:
Please attach a cover letter detailing how your qualifications match this opportunity, along with a current resume to the form below (in one document) by February 21, 2025

Apply

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    Perth, ON – Cabin Cleaner (Part Time)

    Perth, ON – Cabin Coverage Cleaner (Part Time)

    Accepting applications until February 2025
    Anticipated Starting date: February 5, 2025

    Brief Job Summary 

    Cabinscape is seeking a reliable and adventurous local cleaner to join our growing hospitality team. You’ll be responsible for helping our team maintain a handful of our tiny off-grid cabins located in Perth, ON. You should have a keen eye for detail, a friendly and professional demeanor, and a knack for creative problem solving. This is a year around role with CABINSCAPE.

    Duties + Responsibilities

    • Ensuring the cabins and property is in tip top order: making beds, cleaning surfaces, sweeping and moping, cleaning and changing toilets, restocking supplies, etc.
    • Willing to carry/drive in two (20L) jugs of water and gas for generator (max. 300 metre hike in, with wagon/sled to support)
    • Comfortable using the company’s ATV to access some sites (training provided)
    • Bringing home and laundering tea towels and fitted sheets on occasion (you’ll be compensated for this task)

    Requirements + Qualifications

    • High school diploma or equivalent
    • Experience in the housekeeping or hospitality industry
    • Excellent communication and interpersonal skills
    • Friendly and hospitable
    • Digitally competent with access to a cell phone
    • Love of the outdoors
    • Experience (or interest) in off-grid living a bonus!

    Location/Transportation

    • Our cabins are located on a privately managed wilderness property just outside of Perth, ON
    • Access to your own reliable vehicle is required.

    Schedule 

    • Available for weekly cleanings / 1-3 shifts a week. (It normally takes 1.5-2 hours to clean a cabin)

    Compensation + Perks 

    • Casual position, potential to move to regular part-time hours; no benefits
    • $20/hour (2.5 hour minimum per scheduled clean)
    • Free cabin accommodations! We want you to know our cabins inside and out. This means staying over at our cabins and getting the full CABINSCAPE experience.

    Apply