Guest Services & Marketing Representative | (1 Position) Part-time / Contract
Application deadline: February 21, 2025
Starting date: March 2025
Job Description:
CABINSCAPE is seeking a reliable and personable Guest Services & Marketing Representative to help us maintain a seamless customer service experience for our guests. Reporting to the Director of Operations, and working closely with the Marketing and Guest Services teams, the Guest Services & Marketing Representative will engage directly with prospective and existing clients to ensure that CABINSCAPE continues to offer a first class customer experience throughout the entire guest journey. This is an excellent opportunity for an individual with great people skills who is interested in building a career in the local tourism industry.
To be successful in this position, the candidate must have strong communication and writing skills and experience in sales, marketing and/or the customer service industry. The Guest Services & Marketing Representative must be a quick learner who is comfortable asking questions and is willing to work from home. The successful incumbent should be self directed & prepared to dive into a fast paced environment with multiple priorities at a company that is rapidly growing and evolving.
Experience with ZenDesk or similar Customer Service software will be a huge asset for the individual in this position. This is exclusively a work from home position, but ideally, the successful candidate has access to their own vehicle for occasional site visits to our cabins.
Duties + Responsibilities:
- Act as CABINSCAPE’s first point of contact for client inquiries using CABINSCAPE’s customer service software, ZenDesk
- Prepare digital invoices for clients using CABINSCAPE’s website, and follow up with clients regarding payments
- Facilitate cancellations and refunds through CABINSCAPE’s website in accordance with CABINSCAPE’s cancellation policy
- Create reservations for gift certificate holders as requested, and ensure gift certificate information is tracked appropriately
- Help fulfill online Shop orders
- Help to maintain CABINSCAPE’s guests records in Experience CRM & on CABINSCAPE’s loyalty program
- Coordinate content, schedules & contracts with commissioned photographers, videographers and content creators
- Work with the CABINSCAPE Chief Marketing Officer to design and prepare content for CABINSCAPE’s newsletter (formulated via MailChimp)
- Develop content for CABINSCAPE’s online blog promoting local tourism, outdoor experiences, tiny cabin perks, eco-friendly living and the value of environmentally conscious vacationing
- Create ongoing social content for CABINSCAPE’s social media channels
- Support seasonal website updates and manage CABINSCAPE’s media/photo assets
- Proofread, update and develop new and existing cabin manuals, product pages, guest information collateral, etc.
- Develop a basic understanding of troubleshooting techniques for CABINSCAPE’s off-grid cabins
- Oversee customer support hotline for on-site guests while online (on call evening & weekend hours also required)
- Direct advanced customer service and maintenance issues to the Director of Operations as needed
- Serve as an in-person CABINSCAPE liaison with prospective clients, guests, suppliers & partners, when applicable
Competencies & Skills:
- Excellent organization and administrative skills
- Strong and professional verbal and written communication skills (writing samples are required)
- Ability to work productively both independently and as part of a team
- Sound judgment and problem-solving skills
- Experience using ZenDesk or similar customer service software (an asset)
- Bilingual communication skills (an asset)
Qualifications:
- University degree, college diploma or equivalent
- Minimum of 2 years of relevant customer service/marketing/sales/administrative experience
- Experience in the tourism/travel sector is an asset
- Outdoor conservation or recreation experience is an asset
Hours of Work:
Hours will vary from week to week with an average of 15-25 hours scheduled per week. An evening/weekend shift will be required at least once a week.
Compensation + Perks:
- Free cabin accommodations! We want you to know our cabins inside and out. This means staying over at our cabins and getting the full CABINSCAPE experience
- Work from home
- Opportunities for growth within a quickly growing company – we are committed to our employees, and want you to grow with us!
Expected Start Date:
March 2025
Job Types:
Part-time, Contract
Salary:
$20 per hour
Application Deadline:
February 21, 2025
To Apply:
Please attach a cover letter detailing how your qualifications match this opportunity, along with a current resume to the form below (in one document) by February 21, 2025